Often this is a caching issue and it can be resolved by refreshing the app.
On a web browser
Clear your browser's cache
Chrome: https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop
Firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache
Safari https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac
Reload the episode page and try again
On the AMC+ app
Exit the AMC+ app and return to your homescreen
Launch the AMC+ app again, return to the episode page and try again
If you're still having trouble
There may be an issue with the media itself or the link from the info page to the video file.
Please contact us and tell us:
- What device(s) you're using
- What movie or show you're watching
For shows: mention the season and which episode(s) - Tell us the exact error message, if you see one
- Send a screenshot if possible