Troubleshooting

I'm having trouble signing in
I need to reset my password Please go to https://www.amcplus.com/login/forgot-password. That will send a password reset link to your email. You will just n...
Thu, 16 Jun, 2022 at 3:51 PM
How can I reset my password?
Go to https://www.amcplus.com/login/forgot-password and enter your info Check your email for a password reset link Click on that to create a new password...
Wed, 30 Aug, 2023 at 11:10 PM
How do I activate or sign in on my smart TV app?
Activation Basics Activation is just an easier way to sign in on a TV. It lets you type on a computer instead of using your remote control. If you see an ...
Wed, 30 Aug, 2023 at 11:14 PM
I entered my password and it tells me "Unauthorized Request"
This means your email or password was incorrect. How to resolve: Double check your information and try again If you need to reset your password, go t...
Wed, 30 Aug, 2023 at 11:17 PM
Troubleshooting for streaming
You can download the AMC+ app for all supported devices. These include: iPhone, iPad Android phone, tablet Roku Apple TV Fire TV LG TV Samsung TV ...
Thu, 31 Aug, 2023 at 12:03 AM
When I sign in it tells me to subscribe, but I already have an active account
Possible causes: You've accidentally entered the wrong email address Either when signing in on a new device, or just signing in on the same device aft...
Wed, 30 Aug, 2023 at 11:32 PM
The page will not load after I click the episode I want to play
Often this is a caching issue and it can be resolved by refreshing the app. On a web browser Clear your browser's cache         Chrome: https://s...
Wed, 30 Aug, 2023 at 11:41 PM
How do I turn on closed captions / subtitles?
You can turn closed captions on or off by clicking on the caption settings icon in the bottom right corner of the screen. On some devices, this will sim...
Thu, 31 Aug, 2023 at 12:02 AM