Often this is a caching issue and it can be resolved by refreshing the app.

On a web browser

Clear your browser's cache

    Chrome: https://support.google.com/accounts/answer/32050?hl=en&co=GENIE.Platform%3DDesktop

    Firefox: https://support.mozilla.org/en-US/kb/how-clear-firefox-cache

    Safari https://support.apple.com/guide/safari/clear-your-browsing-history-sfri47acf5d6/mac 

Reload the episode page and try again

On the AMC+ app

Exit the AMC+ app and return to your homescreen

Launch the AMC+ app again, return to the episode page and try again

If you're still having trouble

There may be an issue with the media itself or the link from the info page to the video file.

Please contact us and tell us:

1. What device(s) you're using
2. What movie or show you're watching
   For shows: mention the season and which episode(s)
3. Tell us the exact error message, if you see one
4. Send a screenshot if possible